In Alpha Finance Investment Services Single Member S.A. (hereinafter “the Company”) we recognize the importance of the personal data (hereinafter “the Data”) of our website visitors (www.alphafinance.gr). The protection of your personal data, always in compliance with the applicable regulatory framework on the protection of personal data, constitutes a commitment for us.
This Personal Data Protection Policy applies to the Company’s website. It aims to provide information regarding the collection, storing, use and any other form of processing of visitors’ data by the Company, in its capacity as Data Controller, as well as regarding your rights pursuant to applicable provisions.
1. WHICH ARE THE CATEGORIES OF DATA WE COLLECT?
1.1. Data required for the submission of online comments through the Company’s website, complaints, questions and requests.
Name and surname,
postal and email address, landline and/or cellphone number.
1.2. Cookies
As it is described in detail in the Cookies Policy, we collect information using cookies.
1.3. Device Data
When you visit the Company’s website, we receive the URL address of the website you accessed prior visiting our site, the date and time of your visit, the operation system of the device and the browser used, as well as the IP address of your device.
1.4. Location Data
When you visit the Company’s website, using a computer, tablet or cell phone, we collect data regarding your exact location, based on the setting of your devices.
2. INFORMATION WE MAY COLLECT FROM OTHER SOURCES
We collect information that you disclose to us when you visit and/or browse our website or when you submit an online comment, complaint, question or request. Furthermore, we may collect information from third parties (persons or legal entities), e.g. IT and technology companies and social network platforms.
3. WHY DO WE PROCESS YOUR DATA
The Company collects and processes only the data required to pursue the following purposes. In particular:
3.1. We may process your data in the context of the contractual relationship between us:
- For identification purposes in order to communicate with you
- For the management of your complaint, for one of our products or services
- For the management of a request you submit regarding one of our products or services
- For your information on our investment services, for which you have previously expressed relevant interest.
3.2. We may process your data in order to pursue our legitimate interests provided that they do not exceed the rights and freedoms of the visitors of our website, e.g.:
- For the accurate and more efficient operation and management of our website
- In order to investigate and resolve technical issues in the context of the provision of our services (e.g. coding errors)
- For security purposes or to investigate possible fraud or other violations of the terms of use of our website or this policy
3.3. We may process your data if you have previously given your consent, e.g.:
- To improve our services offered though our website, in order to meet your personal needs and choices, by using, inter alia, location data. (Functionality Cookies)
- To understand how you use and interact with the content of our website, through the use of cookies (Performance, analysis and research Cookies)
In any case, the Company may process your data for purposes of compliance with the obligations imposed by the currently applicable legal and regulatory framework and the supervising authorities, as well as with the decisions of competent Authorities or Courts.
4. WHO WE WILL SHARE YOUR DATA WITH
We may disclose your data, in addition to our employees responsible for the processing of requests, the management of comments, complaints and questions you submit through our website, provided that the currently applicable statutory conditions are met, to the competent employees of companies of Alpha Bank Group in the context of their activities, as well as to third parties (natural persons and legal entities, to whom the Company assigns from time to time the performance of certain tasks on its behalf), under the condition to maintain at all time professional secrecy and confidentiality.
In any case, the Company guarantees that it will not transfer, disclose, provide, etc. your data to third parties for any purpose or use, other than those expressly disclosed in this Policy. However, we reserve the right to disclose information related to you, if we are obligated by the law or if said disclosure is required by the competent supervisory, audit, independent, judicial, public and/or other authorities. Furthermore, keep in mind that the Company may transfer the data it collects from its website to countries outside the European Union or to an international organization in the following cases:
- if the European Commission has issued an act regarding the sufficient protection of personal data in that specific country or international organisation,
- if you have been specifically informed and you have expressly given your consent to the Company and the other conditions of the legal framework are met, in particular in case that the transfer is required for the execution of your order for the conclusion of a transaction on financial instruments negotiated in a regulated market or a multilateral negotiating mechanism for that particular non-European Union country, as well as the settlement of such transaction,
- if the transfer is necessary for the establishment, exercise or support of legal claims or the defense of the Company's rights
- if there is a relevant obligation under a provision of law or an intergovernmental or international agreement
- in the context of compliance with the rules of automatic exchange of tax formation, derived from the regulatory and legislative framework.
5. HOW DO WE KEEP YOUR INFORMATION SECURE
The Company implements appropriate technical and organisational measures to ensure confidentiality, integrity and availability of the information on a permanent basis, in order to be protected from incidental or unlawful destruction, loss, alteration, prohibited dissemination or access and any other form of unlawful processing.
The Company audits, pursuant to the established procedures, the compliance with the Alpha Bank Group’s Information Security Framework, conducts specialised security audits (penetration tests and vulnerability assessments), trains and educates its Personnel on security matters and continuously assesses the elevated information security level, taking, further measures to address new threats and the associated risks.
These measures contain but are not limited to, specialised, multilevel, security mechanisms for the protection of the services provided via Internet and the entire infrastructure of the Bank, mechanisms for the prevention of data loss (DLP), recording of access, protection of systems, central management of user access control based on their operational duties, as well as encryption and pseudonymisation of information, when required.
However, it is your responsibility to ensure that the equipment (e.g. personal computer), software, telecommunication equipment that you use is sufficiently secure and protected from malware (e.g. viruses). You should be aware that, by not using sufficient security measures (e.g. secure settings in your browser, updated malware protection software, avoidance of use of software and hardware of dubious provenance, etc.), entails the risk that the data, as well as the passwords you use, can be disclosed to non-authorized third parties.
6. HOW LONG DO WE KEEP YOUR DATA?
6.1. We will keep your data as long as you are a Customer of the Company and for a period of up to twenty (20) years after the expiration of the relevant agreement, when this is required by law.
6.2. If you are not a Customer of the Company, we may keep the data collected from our websites for a period of up to five (5) years after their collection thereof.
6.3. For Cookies retention time, visit the Cookies Policy.
6.4. After the elapse of the retention period, the Company will ensure the secure destruction and/or deletion of your data.
7. YOUR RIGHTS
You have the following rights regarding the data we keep for you:
- Right of access: You may request to receive information regarding the processing of your data (e.g. the categories of data, the purposes of processing, etc.).
- Right to rectification: You may request us to rectify or supplement your data, if they are incomplete or contain inaccuracies.
- Right to erasure: In some cases, you may request the erasure of all or part of your data (e.g. if the data is no longer required for the purposes for which it was collected).
- Right to restrict processing: You may request the restriction of the procession of your data, where specified by law.
- Right to object: You may object, at any time, to the processing of your data performed, in the context of the pursuance of our legitimate interests, as specified above.
- Right to data portability: You may request us to give you or transfer to a third provider some of the information you have provided us, in electronic form.
8. HOW CAN YOU EXERCISE YOUR RIGHTS
If you wish to exercise one of the aforementioned rights, you may submit your request, as follows:
- by post, at Customer Service, 103 Athinon Avenue (ground floor),
- by email at alphatrade@alphafinance.gr and
- by phone at +210 370 5700.
In case of submission of a request to exercise your rights, the Company shall respond to your relevant request within thirty (30) days. Said time limit may be extended by sixty (60) days, following your prior notification, taking into consideration the complexity of the request and the number or requests being processed.
Keep in mind that our response to your aforementioned request is provided free of charge. However, if your requests is obviously inadmissible, excessive or repeated, we may charge a reasonable fee, after notifying you in advance or refuse to respond to your request.
If you believe that your rights are infringed in any manner whatsoever, you may also submit a complaint to the competent Supervising Authority:
Personal Data Protection Authority
Address: 1-3 Kifisias Ave., 115 23, Athens
Call Center: +30 210 647 5600
Fax: +30 210 647 5628
Email: contact@dpa.gr
9. MORE DETAILS YOU NEED TO KNOW
9.1. TThe Company does not collect or gains access to, in any manner whatsoever, special (“sensitive”) categories of personal data. The visitor has the obligation to refrain from providing such data, related to its person or third parties. Otherwise the data will be deleted as soon as we become aware of it. The Company shall not be held liable by any visitors or third parties for the provision and/or processing of such data, caused by their acts or omissions in breach of the aforementioned obligation.
9.2. Our website may contain links to other websites that are not controlled by the Company but by other third parties (e.g. social network websites, Greek and European Supervising Authorities, other services, etc.).
This Policy does not apply to said websites and we recommend visiting them directly in order to be informed about their data protection policies.
9.3.We may amend this Policy from time to time, in order to be always compliant with the statutory requirements and the procedures of our business activities. If we decide to replace this Policy or effect very important changes, we will notify you with a notice in this website. In order to be informed about the most up to date version of this Policy, visit this page regularly.
10. HOW CAN YOU CONTACT US
If you have questions or complaints related to this Policy you may contact us using the following information:
Ι) DATA CONTROLLER
Alpha Finance Investment Services Single Member S.A.
Address: 45 Panepistimiou str., 105 64 Athens
Phone: +30 210 367 7400
ΙΙ) DATA PROTECTION OFFICER
ALPHA BANK GROUP’S DATA PROTECTION OFFICER
For Alpha Finance Investment Services Single Member S.A.
Address: 105, Athinon Avenue 104 47 Athens
Phone: +30 210 326 6953
Email: contact-DPO@alpha.gr